Subject:
Title
Financial Incentive for Resident Reporting of Legitimate Service Complaints of Waste Management Missed Garbage, Recycling, or Yard Waste Pickups
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Fiscal Impact:
Varies based on the number of legitimate service complaints per month that result in liquidated damages.
Dept/Office:
Solid Waste Management Department
Requested Action:
Recommendation
It is requested that the Board of County Commissioners approve the methodology of tracking and disbursement of financial incentives for legitimate service complaints of missed garbage, recycling, or yard waste complaints against Waste Management as detailed in this report.
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Summary Explanation and Background:
The Board of County Commissioners, in regular session on July 20, 2021, directed Solid Waste Management staff to seek all available contractual remedies against Waste Management in the form of liquidated damages for service failures covered under the existing contract beginning August 20, 2021; authorized a financial incentive to ratepayers who report legitimate complaint failures ( as defined under the current contract with Waste Management) as follows: $20.00, less processing or Administrative costs, for verified phone reported missed pickups, or $25.00 for electronically reported and verified missed pickups using the County's online system, less processing or Administrative costs; and authorized that the maximum amount that any rate payer would receive in the course of a year not exceed what the resident paid toward the actual collection service.
The Solid Waste Management Department has determined that the most effective way to disburse the incentives would be in the same manner that security deposits for Solid Waste gate accounts are refunded following closure of a project. In this manner, the names, addresses, and amounts of incentive would be forwarded to the Finance Department on a monthly basis, who would then process and mail the checks to the recipients. The Solid Waste Management ...
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